GST Enrollment related Common Issues with their Reason / Resolution …

1.

Blank PDF issue / Provisional ID link not available

2.

PAN is Amended after Creation of Provisional ID.

3.

The dealer is getting PAN mismatch error on GST Portal.

4.

ARN is not generating or DSC is rejected or e-sign is rejected.

5.

On GST portal, I am asked to enter my ward, what should I enter?

6.

I am Builder and Developer or Works contractor or Hotelier. Which HSN code to provide on GST Portal?

7.

The dealer has received provisional Id from department but getting error while login on GST Portal.

1.       Blank PDF issue / Provisional ID link not available

•          If dealers is not covered in Phase 1 or Phase 2 list or his RC is cancelled, he will receive blank PDF or he will not receive Provisional ID. No Provisional Id will be issued to RC cancelled dealer, whereas other dealers with active RC status will be covered in Phase 3. The phase 3 is expected to startvery soon. Probable list of dealers, which will be covered in Phase 3, is shared with all JC offices on 28-02-2017.

 

•          The dealer is included in Phase 1 or Phase 2 list and he is newly registered dealer on SAP system and using PANs login id on SAP system: PAN should only be used for creating temporary profiles on SAP while applying for RC. Once he receives TIN, he should use his TIN as his log-in id. Unless he changes his log-in id as TIN, he will go on facing issues for getting Provisional Ids. Please request such dealers to login with TIN. If he wants to reset password for TIN, then he should send a password reset request to mvatresetp@gmail.com from his registered mail ID along with his TIN, PAN & registered contact no. in that mail.

 

2.       PAN is Amended after Creation of Provisional ID.

Refer Trade Circular 2T of 2017 and 5T of 2017.

-           If PAN is amended by dealer, it does not mean, it will automatically change his details on GST Portal. The dealer should not enroll on Provisional Ids, which are created on earlier wrong PAN.

-           We have to issue Fresh Provisional Id in all such cases. Fresh provisional Ids in all such cases will be issued from Phase-4 onwards. List of all such dealers already shared with all JC offices on 26-02-2017.

3.       The dealer is getting PAN mismatch error on GST Portal.

If dealer has successfully submitted application with e-sign or DSC, then such error message be ignored. No action required.

 

If it is not possible for him to submit application with e-sign/DSC, then ensure that –

1.         Name of all individuals in “Promoters Section” and “Authorized Signatory section” on the GST Portal must be as per the PAN. These are editable fields. If the names are not matching with PAN, this mismatch will lead to rejection of digital signature (DSC/e-sign)

 

Note: If constitution of business is Proprietorship, PAN of the business gets automatically filled in Promoter’s details and the same is not editable. At present, there is no resolution for this issue, data of such cases will be collected separately from Nodals (mostly after 31st March)

 

4.       ARN is not generating or DSC is rejected or e-sign is rejected.

 

If dealer has successfully submitted application with e-sign or DSC, then such error message be ignored. No action required.

 

If it is not possible for him to submit application with e-sign/DSC, then ensure that –

1.         Name of all individuals in “Promoters Section” and “Authorized Signatory section” on the GST Portal must be as per the PAN. These are editable fields. If the names are not matching with PAN, this mismatch will lead to rejection of digital signature (DSC/e-sign)

 

Note: If constitution of business is Proprietorship, PAN of the business gets automatically filled in Promoter’s details and the same is not editable. At present, there is no resolution for this issue, data of such cases will be collected separately from Nodals (mostly after 31st March)

 

5.       On GST portal, I am asked to enter my ward, what should I enter?

 

The GSTN WARD and GSTN ZONE is provided against every TIN in the Phase 1 and Phase 2 list, published under ‘Whats New’ section on mahavat.

 

6.       I am Builder and Developer or Works contractor or Hotelier. Which HSN code to provide on GST Portal?

 

Builder and Developer or Works contractor or Hotelier, all these are services and for services, SAC (Service Accounting Code) is to be provided. HSN code is only for commodities/goods and not for services.

 

7.       The dealer has received provisional Id from department but getting error while login on GST Portal.

 

1)         The username and password on GST Portal are case sensitive. Request dealer to take care while putting login credentials on GST Portal. Most of dealers are confused with

(a)        small l (एल), Capital I (आइ) and numeric 1,

(b)       Small o (), Capital O () and numeric 0 (zero).

 

2)         The dealer might have obtained provisional Id from department and after that the department has cancelled his RC, so his details from GSTN system are also removed. Such RC cancelled dealers will face login issue. In some cases, now RC is restored, but still they will face login issue, as their details from GST system are already removed. These dealers will be covered in subsequent phases. (Phase 3 and onwards)

 

3)         For first time dealer has to log-in as “New Dealer” on GST Portal and once he activates his account on GST Portal (i.e. changes his password), he should login as “Existing Dealer”. If this is not followed, he will receive login error.

 
 
 
 
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